1) DIGITAL ORDERS: You will receive an order confirmation via email with a link to your digital downloads. Please ensure that your email address is correct on the order form, so that the link will be delivered to your inbox. We highly recommend downloading the files to your laptop or computer, instead of a smart phone or iPad. Customers have found that finding stored files on iPhones, iPads, and other mobile devices can be difficult.
2) PHYSICAL PRODUCT ORDERS: Once your order has shipped, you’ll receive a confirmation email that includes the USPS tracking number. For orders shipped outside the United States, the accuracy of our shipment tracking is dependent on your country’s postal service. Delivery within the United States should take 2 to 5 business days. Please allow 7 to 28 days for delivery outside the United States.
3) CORRECT ORDER: Please double-check the items in your order, especially if you accidentally ordered something multiple times! If you need to make changes to an order, requests need to be submitted immediately to our customer service email address (see "Contact" page).
4) CORRECT ADDRESS: Make sure you get your order! If the mailing address (or email address) is not entered correctly, your package (or digital downloads) may be returned as undeliverable. Please double-check your mailing address (or email address) and let us know IMMEDIATELY if you find a mistake in your mailing address.
5) ADDITIONAL CUSTOM CHARGES + DUTIES: Additional customs charges may apply to orders shipped outside the United States, depending on the local government. We cannot guarantee a full refund if you reject your package due to custom fees from your country. If you are uncertain about how these charges affect you, please contact your local mailing service provider for specific details before placing the order.
How will my order ship?
We ship using USPS (United States Postal Service) both domestically and internationally.
For your convenience, we do a flat-rate shipping and handling regardless of the size of your order:
- USA: Free shipping, delivery within 3 to 7 days
- International (including Canada): $11.95 flat fee, delivery within 7 to 28 days
When will I receive my shipment?
For continental US packages, please expect a delivery window of 3 to 7 days.
For international packages (including Canada), please expect a delivery window of 7 to 28 days.
Any exceptions I should be aware of?
If your country has difficulties reliably receiving international packages, we highly encourage that you purchase downloadable products instead.
Any additional international/custom charges?
Additional customs charges may apply depending on your local government if shipping outside of North America. Please contact your local mailing service provider for specific details.
What happens if my international package isn’t received?
We understand that packages sometimes don’t make it to their final destinations. If we make one attempt to a country we’ve previously had issues with, we will cancel the order and refund your money (rather than resend a replacement).
Do I need to be present to receive my package?
Signatures are not required for small-parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name and request. Deliveries will be initiated by USPS.